SharePanel Support

How We Handle Support at SharePanel.host: A Better Way to Manage Your Tickets

At SharePanel.host, we like to do things a little differently. One of the key ways we stand out is in how we handle support. Instead of relying on traditional or scattered methods, we use a streamlined ticketing system to make sure every issue is tracked, documented, and addressed properly.

Why a Ticketing System?
Our custom-built ticketing system allows us to stay organized and responsive. Every issue reported gets logged and monitored, so nothing slips through the cracks. It's not just about solving problems — it's about creating a reliable experience for you and your organization.

Unique Features Built for You
Because we’ve designed our system from the ground up, we’ve included a few helpful features that set it apart:

Email & Discord Notifications
Whether you're dealing with a technical issue or have a question about your SharePanel organization, you’ll get updates where you need them. Choose to be notified by email, Discord, or both — whichever suits your workflow.

Stay in the Loop via Discord Webhooks
Want real-time updates? You can request access to our Discord webhook channel, where you'll see everything related to your ticket: who's assigned to it, their latest comments, status changes, and more.

Always Assigned, Always Active
As soon as you submit a ticket, it’s visible to our staff. Someone from the team will be assigned to your case — guaranteed. This ensures accountability and keeps things moving quickly.

Whether you're running a small SharePanel organization or managing a large one, our support system is built to keep you informed and supported every step of the way.