Frequently Asked Questions

SharePanel.host is a modern hosting platform that makes it easy to deploy, manage, and scale web applications. We offer 28+ production-ready templates (SNCS instances), AI-powered features for site generation and support, organization collaboration tools, and comprehensive analytics—all designed to help developers and businesses ship faster.

Getting started is easy:

1. Sign up for a free account at sharepanel.host/signup
2. Choose a template from our 20+ free options or deploy from GitHub
3. Deploy your first instance in seconds
4. Customize and configure as needed

No credit card required for the free Personal plan!

SNCS stands for "Simple No Code Service." An SNCS instance is a pre-configured, production-ready application that you can deploy with one click. We offer 28+ templates including:

• Free Templates: Blogs, portfolios, wikis, webhook testers, URL shorteners, documentation sites, and more
• Premium Templates: Advanced HR systems, e-commerce stores, CRMs, ticketing systems, learning management systems, and more

Each instance includes a complete database, user interface, and all necessary configurations—no coding required!

The Personal (Free) plan includes:

• 1 organization
• 2 active instances
• 1 GB storage & 5,000 files
• 20+ free templates
• Standard subdomain
• Basic API access (50 calls/day)
• SSL certificates
• Automated backups

The Professional plan ($29.99/month) includes everything in Personal, plus:

• 5 organizations
• 50 active instances
• 10 GB storage & 100,000 files
• All 28+ templates (free + premium)
• Organization tools (Cloud Drive, Analytics, API Gateway, CI/CD, etc.)
• Sleeping instances (cost-saving feature)
• AI-powered features (site generation, ticket resolution, code review)
• Custom subdomain support
• Advanced API access (25,000 calls/month)
• Priority support (24-hour response time)

Yes! All new accounts are eligible for a 14-day free trial of Professional features. No credit card required. You can cancel anytime during the trial period without being charged.

Yes! You can upgrade at any time, and the upgrade takes effect immediately with prorated billing. Downgrades take effect at the end of your current billing period. You can manage your subscription from your dashboard user_settings.

Sleeping instances are a Professional plan feature that allows you to pause instances you're not actively using. This saves costs while preserving all your data and configurations. When you need the instance again, you can wake it instantly—no redeployment required!

Our AI site generation feature (available on Professional plans) lets you describe your website idea in plain English, and our AI generates the complete code, database schema, and deploys it as an instance. Simply describe what you want (e.g., "a blog with user authentication and comments"), and the AI handles the rest!

Organization tools are specialized instances and services available to Professional plan organizations, including:

• Cloud Drive: Secure file storage and sharing
• Analytics Dashboard: Comprehensive usage and performance analytics
• API Gateway: Centralized API management and monitoring
• CI/CD Pipeline: Automated deployment workflows
• Monitoring Tools: Real-time instance health and performance monitoring

Each tool requires a separate subscription and can be shared across organization members.

Organizations enable team collaboration with:

• Role-Based Access: Admins (full control), Members (create/manage), Viewers (read-only)
• Shared Instances: Instances can be shared across organization members
• Internal Messaging: Built-in mailer for team communication
• Resource Management: Centralized storage, file limits, and usage tracking

Perfect for agencies, startups, and businesses that need to collaborate on projects!

Yes! You can deploy custom instances from GitHub repositories or upload static files. Custom deployments are subject to your subscription limits and must comply with our Acceptable Use Policy.

Yes! All plans include API access:

• Personal: 50 API calls per day
• Professional: 25,000 API calls per month

Our RESTful API allows you to manage instances, organizations, deployments, and more programmatically. Full API documentation is available in your dashboard.

All instances include free SSL certificates (HTTPS) automatically. We also provide:

• Two-factor authentication (2FA) for account security
• Automated backups with 60-day retention
• Role-based access control for organizations
• Continuous security monitoring
• 99.98% uptime SLA

Yes! Professional plan users can configure custom subdomains (from $2/month) or connect their own domains. Custom domain setup is available in your instance user_settings.

We offer multiple support channels:

• AI Chatbot Assistant: Available 24/7 in your dashboard for instant help
• AI Ticket Resolution: Automated troubleshooting for common issues (Professional plan)
• Email Support: support@sharepanel.host
• Priority Support: 24-hour response time for Professional plan users

AI ticket resolution (Professional plan) automatically analyzes support tickets and resolves common issues without human intervention. This reduces support costs by up to 60% and provides instant resolution for many problems. For complex issues, tickets are escalated to human support agents.