Privacy Policy

1. Introduction

SharePanel.host ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at sharepanel.host.

This policy applies to all SharePanel services, including:

• SNCS instance deployments and management
• Organization workspaces and team collaboration
• AI-powered features (site generation, ticket resolution, chatbot)
• API access and integrations
• Analytics and monitoring tools
• Cloud storage and file management

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Account & Registration Information

When you create an account, we collect:

• Name and email address
• Billing address and payment information (processed securely through payment processors)
• Company name (for organization accounts)
• Phone number (optional, for account recovery)
• Profile picture and bio (optional)

2.2 Instance & Deployment Data

When you deploy SNCS instances, we collect and store:

• Instance configurations and settings
• Custom code and database content
• Template selections and customizations
• Deployment history and activity logs
• Instance status (Active, Sleep, Dead) and performance metrics
• Subdomain assignments and custom domain configurations

2.3 Organization & Team Data

For organization workspaces, we collect:

• Member lists and role assignments (Admin, Member, Viewer)
• Shared instances and resource access logs
• Internal messaging and team communications
• Organization tool subscriptions and usage (Cloud Drive, Analytics, etc.)
• File storage and synchronization data
• Collaboration activity and feature usage patterns

2.4 AI Interaction Data

When you use AI-powered features, we collect:

• Queries and prompts sent to AI features
• AI-generated responses and code
• Feedback on AI responses (thumbs up/down, corrections)
• Usage patterns to improve AI accuracy
• Ticket resolution outcomes and success rates

2.5 Usage Analytics & Technical Data

We automatically collect:

• IP addresses and device identifiers
• Browser type, version, and operating system
• Pages visited, features used, and time spent
• API call logs and rate limit usage
• Error logs and performance metrics
• Deployment success rates and timing
• Onboarding progress and walkthrough completion

2.6 Support & Communication Data

When you contact support or provide feedback:

• Support ticket content and history
• Chat logs with AI chatbot assistant
• Feedback submissions and feature requests
• Survey responses and user research participation

3. How We Use Your Information

3.1 Service Provision

• Create and manage your account and subscriptions
• Deploy, host, and manage your SNCS instances
• Enable organization collaboration and team features
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and important notifications

3.2 AI Feature Enhancement

• Power AI site generation, code review, and ticket resolution
• Improve AI accuracy through machine learning on interactions
• Personalize AI responses based on your usage patterns
• Train and refine AI models (using anonymized data where possible)

3.3 Analytics & Improvement

• Generate analytics dashboards for your instances and organizations
• Monitor service performance and identify optimization opportunities
• Understand feature adoption and user behavior
• Develop new features and improve existing ones
• Conduct research and analysis (using aggregated, anonymized data)

3.4 Security & Compliance

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service and Acceptable Use Policy
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of SharePanel and users

3.5 Marketing & Communications

• Send marketing emails about new features, templates, and offers (with opt-out)
• Personalize marketing content based on your interests
• Conduct user research and surveys

4. Information Sharing & Disclosure

4.1 Service Providers

We share information with trusted service providers who help us operate the Service:

• Payment Processors: Stripe and other providers to process transactions securely
• Hosting Providers: Infrastructure partners who host our servers and instances
• AI Service Providers: Third-party AI services used to power our AI features
• Analytics Providers: To understand usage patterns and improve the Service
• Email Services: To send transactional and marketing emails

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Organization Sharing

Within organizations, information is shared according to role-based access:

• Admins can see all organization data and member activity
• Members can access shared instances and resources
• Viewers have read-only access to organization content
• Internal messages are visible to organization members

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes, subpoenas, or government requests
• Enforce our Terms of Service and protect our rights
• Prevent fraud, abuse, or security threats
• Protect the safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4.5 We Do Not Sell Your Data

SharePanel does not sell your personal information to third parties. We may share aggregated, anonymized data for research and analytics purposes, but this data cannot be used to identify you.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Secure password hashing and optional two-factor authentication (2FA)
• Access Controls: Role-based access control for organizations and instances
• Security Monitoring: Continuous monitoring for suspicious activity and threats
• Regular Audits: Security audits and vulnerability assessments
• Backup Systems: Regular backups with 60-day retention for data recovery
• Employee Training: Security training for all employees with data access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access & Portability

• Request a copy of your personal data
• Export your instance data, organization data, and account information
• Receive data in a machine-readable format

6.2 Correction & Deletion

• Update or correct inaccurate information in your account
• Delete your account and all associated data
• Remove specific instances or organization data

6.3 Opt-Out & Restrictions

• Unsubscribe from marketing emails (transactional emails cannot be opted out)
• Disable analytics tracking (may impact some features)
• Request restrictions on how we process your data

6.4 Exercising Your Rights

To exercise these rights, contact us at privacy@sharepanel.host. We will respond within:

• 30 days for GDPR requests (EU users)
• 45 days for CCPA/CPRA requests (California residents, with possible 45-day extension)
• 30 days for PIPEDA requests (Canadian users)
• 7 working days for 152-FZ requests (Russian users)

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined above:

• Account Data: Until account deletion or 5 years after last activity
• Instance Data: Until instance deletion or 60 days after account termination
• Organization Data: Until organization deletion or 60 days after account termination
• Billing Records: 7 years for tax and audit purposes (as required by law)
• Support Logs: 2 years for quality assurance and training
• Security Logs: 1 year for security monitoring
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Backups: Rotating backups retained for up to 30 days

After the retention period, we will securely delete or anonymize your data, except where retention is required by law.

8. International Data Transfers

SharePanel operates globally, and your data may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to protect your data:

• EU Users (GDPR): Data transfers outside the EU use Standard Contractual Clauses approved by the European Commission
• US Users: Transfers comply with applicable US privacy laws
• Russian Users (152-FZ): Personal data stored on servers within Russia or with explicit consent for international transfers
• All Users: Encryption, access controls, and other security measures protect data regardless of location

9. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us at privacy@sharepanel.host.